Shipping FAQ

How do I know when my order has shipped?
You will be notified by a UPS Quantum Notification, which comes directly from UPS. You must provide the email address that you wish to be notified with, which we enter when processing your shipment, and then when the package is picked up by UPS it is scanned and an email is automatically sent to you at either 5p.m. or 6 p.m., which are our pickup times Monday through Friday. This also applies to FedEx shipments as well.

I need my order shipped to a residential address, are shipping methods different if it is not being sent to a business?
Yes. UPS and FedEx charge about $2 extra for residential deliveries. It must be specified on your Shipping Form whether the address is commercial or residential. We reserve the right to adjust your invoice accordingly if you have supplied incorrect information.

How can I get an estimated shipping cost for my order?
Unfortunately, we cannot issue price quotes for shipments due to differences in methods, box quantity, sizes, and weights, etc. 

You can use the UPS website and their “Calculate Time and Cost” option at Here

FedEx also has this option at Click Here

Call your supplier for weights & box counts. We are only able to give exact costs for shipping when we are actually processing the shipment. All shipments are usually processed the same day it is printed and tracking information is sent to email address provided, once UPS picks up from our facility. Usually around 5 pm.

Is a Shipping Request Form necessary?
Yes. We prefer customers to use the Form provided on our website, in PDF format. This makes all pertinent drop ship information more efficient for our Shipping Department and consequently all information you provide is in written form and attached to your Purchase Order for future reference. The form may be sent via e-mail or fax. “Phoned-in” shipping instructions will typically not be accepted, as there is too much room for error. Emailed shipping instructions will be accommodated as much as possible.

What if I already have an order in-house and I need to change to shipping information?
You can email or fax the updated information and we will adjust the Purchase Order.

I have my own UPS/FedEx account; can I use my own account number for shipments?
Absolutely, our default shipping method is UPS ground service. You can have us ship it on our account, and the amount will be added to your order invoice, or you can have us use your account, by supplying us with your shipper’s account information. If you do use your account, a $3.75 handling fee will be added to your invoice.

Can you ship internationally?
Yes, anywhere in the world where UPS or FedEx deliver since they are our preferred carriers. We also ship APO orders via USPS as well as a small percentage of DHL when you supply the account number to ship from. We do have a service charge for shipping anything internationally; please refer to our price sheet for exact information.